Shipping & Returns

No, we do not have overseas shipping yet. Our area of operation is limited to Australia only. Therefore, all the deliveries we have done so far are strictly within the continent. However, if you want to send a gift to your friend in Australia from outside Australia, we can do it.

All our orders are shipped from the Melbourne warehouse. Thus, deliveries anywhere within Australia take 3-5 business days. In case you are either in Melbourne or Sydney, it generally takes less than 2 business days. Nonetheless, please remember that deliveries to regional areas such as NT/Regional QLD, etc. can take up to 8 business days. After the parcel is dispatched from our end, you will receive an auto-generated email along with a tracking ID. You can track the parcel while it's on its way. We will also keep sending you updates till the parcel finally reaches its destination.

We only trust the top logistics service providers across Australia. Those include – FedEx, Australia Post, Fastway, Aramax, TNT, Couriers Please, etc. Besides, we also make sure packages are insured beforehand. Hence, if you receive any broken or destroyed parcels, you will not have to suffer any loss. Contact our amiable customer care executives who will walk you through the procedure.

ESA has various modes of payment for your convenience. You can pay via Debit card, Credit card, ZipPay, AfterPay, or PayPal. Our payment getaway is encrypted, thus your details would not be disclosed at any point.

Our entire team thrives to make sure the customers love our products. However, in case there is any return, contact us via e-mail and our customer support staff will assist you.

For any manufacturing defects, we offer a 12 months warranty period. You can also request a return or substitution of the product if you have received damaged or broken goods. Send us the package back anytime within 30 days of receiving it. Please check the Terms and Conditions for more information.


So far, we do not have customization benefits for the customers. Nonetheless, the products available are extremely popular and attractive.

It is advisable to not use skateboards when it's pouring outside. Skateboards are charged with lithium-ion batteries that make it dangerous to be used in rain. Read the user manual carefully to avoid accidents.

It takes between 2 and 3 hours for a skateboard to get fully charged. Once it's fully charged, it can easily go up to 18 to 20 kilometers. However, it also depends on how you use the skateboard. It is recommended to not charge the skateboard for over 3 hours. It might affect the battery life.

These skateboards are built with robust materials and can easily ride on bumpy roads. Concrete, footpaths, leveled and unlevelled roads, shabby panes, and grasslands are also on the riding list. Although, riding for a long time on unlevelled roads is not recommended because it puts unnecessary pressure on wheels. Otherwise, you can take your electric skateboard on any smooth surface.

Yes. If you wish to have larger or smaller wheels than what the brand offers you, you are at sole discretion to change the wheel size. Nevertheless, please remember that you would be breaching the warranty, and if anything goes wrong thereafter, the brand would not be responsible even if the purchase has been made for less than 12 months.

Helmets are for your safety. On the road even if you are safe, other people might not be. Therefore, helmets are recommended against something terrible happening.

Long electric skateboards, one-wheel boards, or kids' electric skateboards are a few of our best-selling skateboards. The control of the remote is excellent and these are safe for both amateurs and experienced skateboard riders. The user manual profoundly explains the mechanism, acceleration, controlling, balance, etc. Gradually, with practice, you will gain confidence with your skateboard. If you are an amateur, it is advisable to go through the user manual thoroughly before you hit the road. Also, make sure your first attempt is on a smooth road.

You can have a complete off-road electric skateboard experience with our brand. While with other brands, off-roads refer to a little bumpy road or grassy park, these off-road electric skateboards have been taken to the next level. The design has been specifically made and approved for riding on mountain terrains.

You can take your skateboard on a ride to the beach. Nevertheless, that is not recommended because soft sand can be harmful to the smaller wheels. Even if you go for a beach ride, make sure it's not long and after you come back, clean the wheels properly before you go out on your next ride.

Electric skateboards are legal in Australia. However, if you live outside Australia, you will have to check the local laws. Many countries do not consider electric skateboards to be road-friendly. Therefore, ensure before you purchase.

It all depends on how skillful you are with your skateboard, be it one-wheeled or two. Riding a skateboard is much like riding any other vehicle. You will have to know the tricks, master your movements, learn where to speed and where to move slowly and you will be a good skateboarder in no time. Balance is very important when it comes to one-wheel. Thus, for amateurs, it is not recommended.

Customer support

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